This is the Privacy Policy of the Switchboard website: https://goswitchboard.com (the “Site”), operated by Arrissa Labs Inc. (together with our affiliates and subsidiaries, “Switchboard”, “we”, “us”, “our” and terms of similar meaning) and our related products and services. It describes the information that we collect from you as part of the normal operation of our Site, and how we use and disclose this information.

By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service.

In this Privacy Policy, we use the following terms to describe different types of visitors to our Site. Our customers are called “Customers”.

How We Use Your Information

We use personal information in the files we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer interest in our products and services; inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Service; provide you with system or administrative messages, and as otherwise described to you at the time of collection. On occasion we use email address or other contact information to contact our Customers to ask them for their input on our services.

We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

What Information Do We Collect?

Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a Customer, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site, and you are no longer anonymous to us. Where possible, on these forms we indicate which fields are required and which fields are optional.

You always have the option to not provide information by choosing not to become a Customer or by not using the particular feature of the Site for which the information is being collected.

Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to Switchboard.

We also automatically track certain information about you based upon your behaviour on our Site and store it in our log files. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve you and our community. This information may include the URL that you just came from, which URL you go next, your computer browser information, and your IP address. We may provide Customers’ IP addresses to payment intermediaries in the course of the payment process.

Technologies such as: cookies, beacons, tags and scripts are used by Switchboard and our partners (e.g., advertising, marketing and analytics), affiliates, or other service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies and local storage to remember users’ settings, store login addresses, authenticate users, run website experiments, and store analytics data. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Our Disclosure of Your Information

We will share your personal information with third parties only in the ways that are described in this privacy policy, including as follows:

Payment Information

We use credit card and other personally identifiable information you submit to us on the Site, and other information that we collect, as required, to process payments you make through the Site through our payment processor intermediaries. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention.

Legal Requests and Business Transitions; Emergencies

Switchboard may disclose your personal information:

• to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations),
• in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding,
• as otherwise required under any applicable law, rule, or regulation,
• in good faith, to protect or defend the rights or property of Switchboard and other users and
• if Switchboard is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Security

Switchboard strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information, such as credit card number and billing information, you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once Switchboard receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.

More information about security is available on the Site and in our Security Statement.

Other Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Since we do not control the information use, collection or disclosure policies of third parties, you are subject to their privacy policies.

We encourage you to ask questions before you disclose your personal information to others.

Correcting and Updating Your Personal Information

To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at support@goswitchboard.com. We will respond to your request within a reasonable timeframe.

Account Deletion

When a customer chooses to close an account we will remove their information from our marketing and billing systems. This will ensure that there are no further mailings or billings directed towards the canceled user.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Additional Policy Information

If you click on a link to a third-party site, you will leave the Switchboard site and go to the site you selected. If you elect to use a third-party product or service in conjunction with Switchboard, you yourself enter into a license agreement with the third party for use of their product or service and their use of your data. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Switchboard. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website that is linked to a Switchboard site, you should read that site’s privacy policy before providing any personal information.

With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at support@goswitchboard.com.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions?

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email us at privacy@goswitchboard.com.