The purpose of this document is to help our customers evaluate the security, risk, and compliance of Switchboard. If you have any questions beyond what is covered here, please email us at firstname.lastname@example.org.
All traffic to and inside of Switchboard is secured and encrypted with SSL/TLS. We reserve the right to change the underlying infrastructure of Switchboard at any time.
We use the following Amazon Web Services running primarily out of Oregon, USA (us-west-2):
You can find the AWS security policy at https://aws.amazon.com/security.
We also use the following Google services
Google’s privacy & security policy is available at https://www.google.com/policies/privacy. At no point does Switchboard ever have access to your Google password.
We use Sentry for error reporting to proactively diagnose and fix issues as they come up. Their security policy is available at https://sentry.io/security.
Incoming emails on the
goswitchboard.com domain are handled & processed through Fastmail. Their privacy/security policy is available at https://www.fastmail.com/about/privacy.html.
Switchboard handles all its inbound & outbound email support requests through Freshdesk. Their security policy is available at https://www.freshworks.com/security.
Switchboard does not receive or store any kind of credit card data other than a reference token that allows us to create payments with our PCI Level 1 certified payments provider, Stripe. Please refer to their security policy for more details.
When you link your Twilio account to your Switchboard account using Twilio Connect, Switchboard obtains a unique account SID to refer to your connected sub-account (within your Twilio account). The combination of this SID and our private Auth Token is what Switchboard uses to access your (connected) sub-account.
At no point does Switchboard have access to your primary Twilio account or its login credentials.